CCIE Collaboration – Update 13th January 2018

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So it begins..

I passed my 1st Cisco exam back in 2010 with the CCENT and since then have been on a journey to take out all of the CCNA and CCNP exams that I have deemed to be relevant to my job at the time. It has always been a personal goal of mine to attempt the CCIE Lab exam.

My certification list is current as follows, with a few comments around each:

  • CCNA R&S – Still to this day, this exam was ‘the one’ and I worked my socks off to clear this exam. All self study/on my own with my 1st home lab.
  • CCNP R&S – This certification was a pleasure to prepare for. I worked in a role which gave me the majority of skills and experience to clear ROUTE, SWITCH and TSHOOT. Again the exams here were brilliant, with TSHOOT almost being fun!
  • CCNA Wireless – Wireless is something I wanted to obtain a qualification in, although the exam was very theory heavy, I cleared the exam, skills were barely put to any use in my role at the time and therefore this track was not for me.
  • CCNA Datacenter – Again something that seemed to buzz in the industry along with virtualisation and become a niche skillset to obtain. Painful set of exams as a lot of new concepts for me and I have never worked anywhere where I had the chance to use these skills at work, so it was passed and then left behind.
  • CCNA Security – This exam was all based on IOS firewall and was interesting/relevant to my job at the time. So a lot of good skills actually put to use in the day to day duties. I remember the exam being pretty shocking though with screenshots out of focus and not fitting on the screen. Poor…
  • CCNA Voice – My old boss James introduced me to voice and I was reluctant to bother with it at all. Why would a network guy want to learn about phones?! Well the push was worthwhile and this one introduced an entire new world for me, which followed R&S very nicely (To my surprise!) and steered my career to where I am today.
  • CCNA Collaboration  – I actually had to go back and pass the CIVND exam to obtain the CCNA/CCNP Collaboration certifications. CCNA is a prerequisite for CCNP, this was probably the worst exam I have ever sat. Completely useless, although I did learn a few neat things about video endpoints on the way.
  • CCNP Collaboration – This was the big one that I had been trying to get to since 2013 when I cleared CCNA Voice. A very long, but overall good journey with plenty of learning and hard work along the way. I sat the following exams: CVOICE, CIPT1, CIPTV2, TVOICE and CAPPS. **CIPTV2 and CAPPS being the hardest due to the ‘new stuff’ in the transition from Voice to Collaboration
  • CCIE Collaboration – TBC…….

So today on the 2nd January 2018, I begin my preparation to take the CCIE Collaboration Written Exam. In this post I will share my thoughts on preparation, materials, timelines and also cover off the exam topics.

Introduction to the CCIE Collaboration Written Exam

Prerequisites

There are no formal prerequisites for CCIE certification. Other professional certifications or training courses are not required.

Recommended Training and Experience

Candidates must first pass a written qualification exam and then the corresponding practical exam.

You are expected to have an in-depth understanding of the topics in the exam blueprints, a minimum of seven years job experience, and a thorough understanding of networking infrastructure principles. You can review the exam preparation materials included on this page for more information.

Steps to Certification

Step One: CCIE Collaboration Written Exam

You must pass the two-hour, written qualification exam covering those technologies and applications that comprise a Cisco Enterprise solution before you are eligible to schedule the lab exam.

Exam Topics

Link to PDF:

https://learningcontent.cisco.com/cln_storage/text/cln/marketing/exam-topics/400-051w-cciecollab-v11.pdf

High Level Topics

  • Cisco UC Infrastructure
  • Telephony Standards and Protocols
  • Cisco Unified Communications Manager
  • Cisco IOS UC Applications and Features
  • Quality of Service and Security in Cisco UC Solutions
  • Cisco Unity Connection
  • Cisco Unified Contact Center Express
  • Cisco Unified IM Presence
  • Evolving Technologies

Preparation

My plan is as follows:

  1. Define the exam topics and build a structure on my website to act as a repository for my notes
  2. Obtain all required study materials
  3. Create a bookmark structure also on my computer for all resources **I am very OCD when it comes to organising my notes!
  4. Schedule study time in a dedicated calendar (iCloud)
  5. Complete study sessions and update notes on this blog
  6. Schedule lab time on Cisco dCloud as required

**Also as a bonus I can normally squeeze in extra study time on my return train journey to work, which equates to roughly 90 mins a day. Just whack on a Spotify deep focus playlist and off I go!

Materials

Cisco recommended materials for CCIE Collaboration:

https://learningnetwork.cisco.com/community/certifications/ccie_collaboration/written_exam/study-material

If we expand the topics, the Cisco ‘expert-level training’ links either take you to a Cisco training course, or any of the other links take you to various documents from Cisco.com. If you can find the relevant documentation on Cisco.com, normally it is pretty decent, half the battle is finding it!

Evolving Technologies

At this stage I appreciate that a lot of this will be new for me but for now here is the link from the Cisco website to the materials for this part of the exam:

Evolving Technologies Materials

Other recommended materials from Cisco:

CCIE Collaboration Learning Matrix

CCIE Collaboration Evolving Technology Matrix

**The matrix documents are actually very good thank you Cisco!

Cisco Press

CCIE Collaboration Quick Start Guide

Study Group

CCIE Collaboration Study Group

**I have already posted in here to kind of introduce myself and seek a bit of wisdom, but nothing back so far so time will tell if this will be of use or not.

Timelines

I aim to sit the written exam in 6 months from now, so TBC date in July 2018.

In terms of study time… I have no idea!! I will update this blog as time goes on to see how I am doing and hopefully to then forecast the rest and change the exam target date if required.

That’s about it for now. Watch this space! 🙂

CAPPS – Cisco Unity Express

A sample running configuration file from a AIM-CUE SM:

cuelab# show run

Generating configuration:

clock timezone Europe/London

hostname cuelab

ip domain-name lab.local

line console

system language preferred “en_GB”

software download server url “ftp://127.0.0.1/ftp” credentials hidden “6u/dKTN/hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP”

site name local

phone-authentication credentials hidden “GixGRq8cUmFqrOHVxftjAknfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP”

site-hostname 10.10.10.1

web credentials hidden “GixGRq8cUmFqrOHVxftjAknfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP”

end site

license agent max-sessions 9

privilege manage-passwords create

privilege manage-users create

privilege ManagePublicList create

privilege vm-imap create

privilege ViewPrivateList create

privilege ViewRealTimeReports create

privilege local-broadcast create

privilege broadcast create

privilege ViewHistoricalReports create

privilege ManagePrompts create

groupname Broadcasters create

username cisco create

username steve create

username bill create

privilege manage-passwords description “Privilege to reset user passwords”

privilege manage-users description “Privilege to create, modify, and delete users and groups”

privilege ManagePublicList description “Privilege to manage public lists”

privilege vm-imap description “Privilege to manage personal voicemail via IMAP client”

privilege ViewPrivateList description “Privilege to view private list”

privilege ViewRealTimeReports description “Privilege to view realtime reports”

privilege local-broadcast description “Privilege to send local broadcast messages”

privilege broadcast description “Privilege to send local or remote broadcast messages”

privilege ViewHistoricalReports description “Privilege to view historical reports”

privilege ManagePrompts description “Privilege to create, modify, or delete system prompts”

privilege manage-passwords operation user.password

privilege manage-passwords operation system.debug

privilege manage-passwords operation user.pin

privilege manage-users operation user.password

privilege manage-users operation system.debug

privilege manage-users operation user.notification

privilege manage-users operation user.mailbox

privilege manage-users operation user.pin

privilege manage-users operation user.configuration

privilege manage-users operation group.configuration

privilege manage-users operation user.remote

privilege ManagePublicList operation system.debug

privilege ManagePublicList operation voicemail.lists.public

privilege vm-imap operation voicemail.imap.user

privilege ViewPrivateList operation voicemail.lists.private.view

privilege ViewRealTimeReports operation report.realtime

privilege local-broadcast operation system.debug

privilege local-broadcast operation broadcast.local

privilege broadcast operation system.debug

privilege broadcast operation broadcast.remote

privilege broadcast operation broadcast.local

privilege ViewHistoricalReports operation report.historical.view

privilege ManagePrompts operation system.debug

privilege ManagePrompts operation prompt.modify

groupname Administrators member cisco

groupname Broadcasters privilege broadcast

username steve phonenumber “1000”

username bill phonenumber “1001”

username steve supervisor designate

restriction msg-notification create

restriction msg-notification min-digits 1

restriction msg-notification max-digits 30

restriction msg-notification dial-string preference 1 pattern * allowed

restriction msg-notification dial-string preference 2 pattern * allowed

backup server url “ftp://127.0.0.1/ftp” credentials hidden “EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP”

calendar biz-schedule systemschedule

open day 1 from 00:00 to 24:00

open day 2 from 00:00 to 24:00

open day 3 from 00:00 to 24:00

open day 4 from 00:00 to 24:00

open day 5 from 00:00 to 24:00

open day 6 from 00:00 to 24:00

open day 7 from 00:00 to 24:00

end schedule

calendar holiday date 2014 12 25 description “Xmas Day”

ccn application autoattendant aa

description “autoattendant”

enabled

maxsessions 6

script “aa.aef”

parameter “busClosedPrompt” “AABusinessClosed.wav”

parameter “holidayPrompt” “AAHolidayPrompt.wav”

parameter “welcomePrompt” “AAWelcome.wav”

parameter “disconnectAfterMenu” “false”

parameter “dialByFirstName” “false”

parameter “allowExternalTransfers” “false”

parameter “MaxRetry” “3”

parameter “dialByExtnAnytime” “false”

parameter “busOpenPrompt” “AABusinessOpen.wav”

parameter “businessSchedule” “systemschedule”

parameter “dialByExtnAnytimeInputLength” “4”

parameter “operExtn” “0”

end application

ccn application ciscomwiapplication aa

description “ciscomwiapplication”

enabled

maxsessions 6

script “setmwi.aef”

parameter “CallControlGroupID” “0”

parameter “strMWI_OFF_DN” “4511”

parameter “strMWI_ON_DN” “4510”

end application

ccn application msgnotification aa

description “msgnotification”

enabled

maxsessions 6

script “msgnotify.aef”

parameter “logoutUri” “http://localhost/voicemail/vxmlscripts/mbxLogout.jsp”

parameter “DelayBeforeSendDTMF” “1”

end application

ccn application promptmgmt aa

description “promptmgmt”

enabled

maxsessions 1

script “promptmgmt.aef”

end application

ccn application test1 aa

description “test1”

enabled

maxsessions 6

script “aa.aef”

parameter “busClosedPrompt” “AABusinessClosed.wav”

parameter “holidayPrompt” “AAHolidayPrompt.wav”

parameter “welcomePrompt” “AAWelcome.wav”

parameter “disconnectAfterMenu” “false”

parameter “dialByFirstName” “false”

parameter “allowExternalTransfers” “false”

parameter “MaxRetry” “3”

parameter “dialByExtnAnytime” “false”

parameter “busOpenPrompt” “AABusinessOpen.wav”

parameter “businessSchedule” “systemschedule”

parameter “dialByExtnAnytimeInputLength” “4”

parameter “operExtn” “”

end application

ccn application test2 aa

description “test2”

enabled

maxsessions 6

script “aa.aef”

parameter “busClosedPrompt” “AABusinessClosed.wav”

parameter “holidayPrompt” “AAHolidayPrompt.wav”

parameter “welcomePrompt” “AAWelcome.wav”

parameter “disconnectAfterMenu” “false”

parameter “dialByFirstName” “false”

parameter “allowExternalTransfers” “false”

parameter “MaxRetry” “3”

parameter “dialByExtnAnytime” “false”

parameter “busOpenPrompt” “AABusinessOpen.wav”

parameter “businessSchedule” “systemschedule”

parameter “dialByExtnAnytimeInputLength” “4”

parameter “operExtn” “”

end application

ccn application test3 aa

description “test3”

enabled

maxsessions 6

script “aa.aef”

parameter “busClosedPrompt” “AABusinessClosed.wav”

parameter “holidayPrompt” “AAHolidayPrompt.wav”

parameter “welcomePrompt” “AAWelcome.wav”

parameter “disconnectAfterMenu” “false”

parameter “dialByFirstName” “false”

parameter “allowExternalTransfers” “false”

parameter “MaxRetry” “3”

parameter “dialByExtnAnytime” “false”

parameter “busOpenPrompt” “AABusinessOpen.wav”

parameter “businessSchedule” “systemschedule”

parameter “dialByExtnAnytimeInputLength” “4”

parameter “operExtn” “”

end application

ccn application test4 aa

description “test4”

enabled

maxsessions 6

script “aa.aef”

parameter “busClosedPrompt” “AABusinessClosed.wav”

parameter “holidayPrompt” “AAHolidayPrompt.wav”

parameter “welcomePrompt” “AAWelcome.wav”

parameter “disconnectAfterMenu” “false”

parameter “dialByFirstName” “false”

parameter “allowExternalTransfers” “false”

parameter “MaxRetry” “3”

parameter “dialByExtnAnytime” “false”

parameter “busOpenPrompt” “AABusinessOpen.wav”

parameter “businessSchedule” “systemschedule”

parameter “dialByExtnAnytimeInputLength” “4”

parameter “operExtn” “”

end application

ccn application voicemail aa

description “voicemail”

enabled

maxsessions 6

script “voicebrowser.aef”

parameter “logoutUri” “http://localhost/voicemail/vxmlscripts/mbxLogout.jsp”

parameter “uri” “http://localhost/voicemail/vxmlscripts/login.vxml”

end application

ccn engine

end engine

ccn reporting historical

database local

description “se-10-10-10-2”

end reporting

ccn subsystem sip

gateway address “10.10.10.1”

mwi sip sub-notify

end subsystem

ccn trigger http urlname msgnotifytrg

application “msgnotification”

enabled

maxsessions 2

end trigger

ccn trigger http urlname mwiapp

application “ciscomwiapplication”

enabled

maxsessions 1

end trigger

ccn trigger sip phonenumber 4500

application “voicemail”

enabled

maxsessions 6

end trigger

service phone-authentication

end phone-authentication

service voiceview

enable

end voiceview

voicemail fax restriction msg-notification

voicemail broadcast recording time 300

voicemail default messagesize 240

voicemail notification restriction msg-notification

voicemail mailbox owner “bill” size 2016

description “bill mailbox”

end mailbox

voicemail mailbox owner “steve” size 2016

description “steve mailbox”

end mailbox

end

cuelab#

CAPPS Videos

So I decided to go ahead and do my own videos for the 300-085 CAPPS exam. Online training for this exam is basically non-existent and the official Cisco offering for CAPPS is not great in my opinion and only motivated me even more do my own thing. I hope you enjoy watching them as much as I did making them.

A few things I wanted to bring to your attention if you are thinking of sitting the exam or watching my videos.

  • Please make sure you do not go into these videos thinking they are all you need to pass the exam. They are not enough and you will need a combination of methods and resources to pass the exam.
  • If there is 1 thing I am trying to get across in the videos, you need to focus on the exam topics and then get stuck into the resources available, such as Cisco dCloud, home labs and also all of the documentation available from Cisco.
  • I do not intend on making this videos for any financial reason or to make profit anywhere.
  • This videos are my own personal approach for preparing for the CAPPS exam only. Please do not blame me if you fail the exam after just watching my videos and doing nothing else.

Good luck everyone!

Dean