UCCX – 9 – Managing UCCX – Part 1

Tools -> User Management -> User View


  • Administrator
  • Supervisor
  • Reporting

DRS Review

UCCX Admin Review

Cisco Desktop Administrator

Provides options to configure Enterprise Data on Agents settings such as Workflow Groups. Unified Presence Integration. More to follow in lab.

Unified Serviceability Review

Unified CCX Serviceability Review

Unified OS Administration – Patch/Upgrade Server / TFTP File Management



Author: drbabbers

ccieme.wordpress.com - my personal journey to ccie