Import of Users from Cisco Unified Communications Manager

This topic shows the import process for users that are located on Cisco Unified Communications Manager.

Follow these steps to synchronize users from Cisco Unified Communications Manager to Cisco Unity Connection:

  • Enable AXL service on Cisco Unified Communications Manager.
  • Configure the AXL server in the Cisco Unity Connection phone system.
    1. Specify the IP address and port.
    2. Enter the AXL user credentials.
  • Import the users.
    1. Specify the phone system from which you want to synchronize users.
    2. Choose the voicemail template to apply to the new users.
    3. Choose the users to import and verify the extension numbers.
  • Search results might be affected:
    1. Users without a configured primary extension are not shown.
    2. If the user already exists in Cisco Unity Connection, the import process does not show the user again.

To import users from Cisco Unified Communications Manager, activate the Cisco AXL service on Cisco Unified Communications Manager. Then configure the AXL server in the phone system configuration. Add a new AXL server with the IP address of the Cisco Unified Communications Manager and the port number 8443. Then enter the username and password of the Cisco Unified Communications Manager application user.

Users that are not configured with a primary extension cannot be imported. Go to the end-user configuration in Cisco Unified Communications Manager and set the primary extension. Then go back to Cisco Unity Connection and try the import process again. Users that are already configured in Cisco Unity Connection are not shown during the import process.

The advantage of importing users from Cisco Unified Communications Manager is that all users are already synchronized and filtered from the LDAP directory. The preferred way of choosing the user source is to have the primary extension number that is configured for all users.

Imported Cisco Unified Communications Manager User

The following shows an imported Cisco Unified Communications Manager user:

  • Alias, First Name, Last Name, and Extension are read-only fields.
  • You cannot migrate the Cisco Unified Communications Manager user to be an LDAP user.

The figure shows the Cisco Unified Communications Manager imported user configuration. In contrast with an LDAP synchronized user, the Extension field is also a read-only field. If you want to change these parameters, you must make the change in Cisco Unified Communications Manager. Cisco Unified Communications Manager imported users cannot be migrated to LDAP synchronized users. The LDAP integration status cannot be modified.

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Author: drbabbers

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