This topic describes how to enable macro traces to troubleshoot MWI issues.
- In Cisco Unity Connection Serviceability, macro tracing can be activated.
- Macro traces work on a functionality level.
- Choose the protocol SIP or SCCP to start MWI tracing.
SIP = Session Initiation Protocol; SCCP = Skinny Client Control Protocol
In Cisco Unity Connection Serviceability, under Trace > Macro Traces, choose the trace that might help you to analyze issues in Cisco Unity Connection. For MWI traces, check the Traces for MWI Problems check box.