Administration via Telephone

This topic describes administration through a TUI or GUI.

Delete, record, rerecord, and listen to prompts through TUI or an offline system, then upload to Cisco Unity Express.

Cisco Unity Express Administrator GUI:

  • View the list of prompts on the system.
  • Upload or download prompts.
  • Assign prompts to auto-attendant script parameters.

TUI access:

  • Extension and PIN required; privileges required
  • Entry-point phone number defined for TUI
  • System script menu associated with TUI
  • Call into the TUI number; script walks caller through managing and recording prompts
  • Prompt saved with a unique filename: UserPrompt_DateTime.wav (for example, UserPrompt_08182014132334.wav)

Administrators can use AvT to record a greeting or prompt. AvT features include deleting, recording, rerecording, and listening to prompts. Dial the AvT telephone number and select the option to record a greeting. A script walks you through how to manage and record prompts.

Save the file when the recording is complete. AvT automatically saves the file in Cisco Unity Express. The AvT prompt filename has the format UserPrompt_DateTime.wav (for example: UserPrompt_11152014144055.wav). CLI commands or GUI options can be used to rename the file with a meaningful name.

The Cisco Unity Express Administrator GUI can be used to view the list of prompts on the system. You can also use the GUI to upload or download prompts and assign prompts to auto-attendant script parameters.

Cisco recommends using AvT to record greetings and prompts because AvT provides a higher sound quality when compared to WAV files, which are recorded with other methods.

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Author: drbabbers

ccieme.wordpress.com - my personal journey to ccie