This topic describes how scripts are used in Cisco Unity Express.
- Use Cisco Unity Express script editor to write auto-attendant scripts.
- Customize the auto-attendant and IVR scripts:
- Create prompts.
- Receive input.
- Perform tasks.
Cisco Unity Express uses scripts to control call processing for applications such as the Cisco Unity Express Auto-Attendant or IVR. A script that is stored in Cisco Unity Express runs in response to a request from a user or a predetermined condition. The scripts allow callers to receive recorded audio messages and prompts for further action.
If, for example, a caller calls a business during nonbusiness hours, the caller can hear either a recorded message stating the business hours of operation or a prompt to leave a message. The message and prompt are the result of the Cisco Unity Express software running a script.
Cisco Unity Express scripts do not support database integration on skill-based routing.