Visual Voicemail Interface for Cisco Jabber

This topic describes how Cisco Jabber can access voice messages and present them in Cisco Jabber in a visual interface.

In Cisco Unity Connection, choose Class of Service > Class of Service.

  • Enable Cisco Jabber to access voice messages.
  • Only LDAP-imported users can use LDAP credentials in Cisco Jabber for authentication.

In Cisco Unity Connection, choose Class of Service > Class of Service. Select, for example, the default class of service Voice Mail User CoS, which is used by all end users. Enable Cisco Jabber to access voice messages, and check the following boxes:

  • Allow Users to Access Voice Mail Using an IMAP Client: Check this check box to give users who are assigned to this CoS access to voice messages by using an IMAP client. The check box is not checked by default. When this check box is checked, you must also check one of the following options:
    1. Allow Users to Access Message Bodies: Users have access to the entire voicemail.
    2. Allow Users to Access Message Bodies Except on Private Messages: Users have access to the entire voicemail, unless the message is marked private, in which case they have access only to the message header.
    3. Allow Users to Access Message Headers Only: Users have access only to message headers.
Note

Encrypted message bodies cannot be accessed from an IMAP client.

  • Allow Users to Use Unified Client to Access Voice Mail: Check this check box to give users who are assigned to this CoS access to voice messages via Cisco Jabber.
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Author: drbabbers

ccieme.wordpress.com - my personal journey to ccie