This topic describes how to configure desk phone control for Cisco Jabber.
Enable End Users and Devices for CTI
The Standard CTI Enabled group or a customized group must be added for every Cisco Unified IP phone type.
- Choose the Standard CTI Allow Control of Phones supporting Rollover Mode group for the Cisco Unified IP Phone 6900 Series.
- Choose the Standard CTI Allow Control of Phones supporting Connected Xfer and conf group for the Cisco Unified IP Phone 8900 and 9900 Series.
CTI must be enabled for end users to use Cisco Jabber to control the desk phone. In the end-user configuration window, go to the Permissions Information configuration. To allow CTI control in deskphone mode, add the user to the appropriate groups:
- For all IP phone types, add the user to the Standard CTI Enabled group.
- For the Cisco Unified IP Phone 6900 Series, also add the user to the Standard CTI Allow Control of Phones Supporting Rollover Mode group.
- For the Cisco Unified IP Phone 8900 and 9900 Series, add the user to the Standard CTI Allow Control of Phones Supporting Connected Xfer and Conf group.
Verify that the box Allow Control of Device from CTI is checked on the user configuration page. This setting is the default. The device and directory number must be enabled for CTI as well. In Cisco Unified Communications Manager Administration, go to the phone of the end user. Verify that the Allow Control of Device from CTIcheck box is checked. Then, go to the directory number configuration and verify that the same box is checked.
A UC Service for CTI is required. Add a new UC Service for CTI, and enter the IP address of the Cisco Unified Communications Manager where you enabled the Cisco CTIManager service. The port is set to 2748 by default. Then, go to the service profile, where you can set a maximum of three servers for CTI service.
Cisco Jabber in Deskphone Mode
- Dial the number in Cisco Jabber to start the call on your selected phone.
- Forwarding a call, even to voicemail, requires configured CSSs.
After setting up the CTI configuration, switch Cisco Jabber from softphone mode to deskphone mode. This mode can also be used with virtualized desktops, because Cisco Jabber uses the phone to initiate the call and the call is done using the phone.
The Cisco Unified Communications Manager IP Phone (CCMCIP) profile acquires the associated device list information from Cisco Unified Communications Manager when going into deskphone mode. (Choose the option Use my phone for calls.) When a phone can be controlled with Cisco Jabber, the CTI gateway profile is used. To dial a number, type the digits into the Search or call field. The phone of Jane White will start the call and go into loudspeaker mode.