This topic describes the Cisco Unified Communications Services applications and protocols.
You may select up to three servers for each Cisco Unified Communications Services in the service profile.
- You cannot mix different applications for one Cisco Unified Communications Services.
|Cisco Unified Communications Services||Application||Protocol|
|Mailstore||Exchange||TCP, SSL, TLS, or UDP|
|Voicemail||Unity or Unity Connection||HTTP, HTTPS|
|Directory||Directory, Enhanced Directory||TCP, UDP, TLS|
|IM and Presence||Unified CM (IM and Presence), WebEx (IM and Presence)||XMPP|
|Video Conference Scheduling Portal||TelePresence Management System||HTTP, HTTPS|
Presence is enabled per user in the user configuration. In addition, you must specify a service profile. Via this service profile and the Cisco Unified Communications Services selected in the profile, you can add feature access to Cisco Jabber.
To allow Cisco Jabber to present voice messages in a graphical form, you must configure the voicemail service for Cisco Unity Connection using HTTP or HTTPS. In addition, you need to specify the mailstore, which enables visual access to voice messages. Cisco Unity creates subscriber mailboxes for message storage on the Microsoft Exchange server. Cisco Unity Connection provides a mailstore service and hosts the mailstore service on the same server.
When integrating Cisco MeetingPlace Express, Cisco MeetingPlace Classic, or Cisco WebEx, create a conferencing service using HTTP or HTTPS. In addition, you can add a conference scheduling portal as a service.
When adding a directory service, Cisco Jabber can connect to the Microsoft Active Directory server for contact search and number-to-name resolution. However, not all clients can use this service. For Cisco Jabber for Windows, you need to deploy an additional jabber-config.xml file. If you select UDS–Enhanced Directory for directory integration, then you can use Cisco User Data Service (UDS) for directory searches without selecting any primary, secondary, or tertiary servers. Clients connect to Cisco UDS using DNS SRVs.
The IM and Presence service specifies the Cisco Unified Communications IM and Presence server addresses (using XMPP), and the CTI service specifies Cisco Unified Communications Manager with CTIManager service activated.