Cisco Prime Telephone Self-Care

This topic explains the Cisco Prime Telephone Self-Care portal and the options that a user can select and configure.

Phone Settings

The figure shows the phone settings of a user. To log into Cisco Prime Telephone Self-Care, browse to the IP address of Cisco Prime Collaboration. Log in with the user credentials and configure the settings for the phone, line, or user. The options that the user sees and is able to configure depend on the Cisco Prime Collaboration setup. Users may configure speed dials, language settings, or enable services such as Extension Mobility.

Line Settings

The figure shows the line settings of a user. In the line settings, the user can configure Call Forward settings, caller ID, ringer notification and MWI, and others.

The figure shows the user settings. In the User Settings area, select the Primary Device and set the PIN and password.


This topic describes the Cisco Prime Collaboration dashboard.

  • View the synchronization status of your devices.
  • Quickly view the logged in and locked users; unlock them with one click.
  • View the license status and more.

The Home dashboard allows you to view important statistics and details of the processors, pending orders, status of the device synchronization, domains and their deployment details, and users who are logged in or locked out. The dashboards are available under the Home menu.

You can see all of this information on a single page instead of navigating through several pages. You can also click the links provided in the dashboard to view the relevant details.

A pie chart displays the details of the licensed and used voice terminals (phones). To view the pie chart, you must have Adobe Flash Player installed in your system. If it is not installed, you are prompted to install it.

Single Provisioning Interface

This topic describes how Cisco Prime Collaboration offers a single interface to set up phones with lines, user, mailboxes, and features in one step.

  • Create a new service for a user.
  • Select an orderable product.

The figure shows the subscriber John Doe and the orderable products, for example, a new phone and others. The figure does not show all options.

For John Doe, you can configure a phone, a line, and voicemail as three separate products. Click Enhanced Endpoint Service to configure all three products in one order. Depending on the subscriber type and your configuration, this list might offer fewer or more products or features.

Coverage beyond traditional IP phones and softphones

Based on the subscriber type, you will get a list of selectable phones for a user. Administrators can select new endpoints (such as Cisco Jabber for Tablet and others) and assign telephony features, in the same way as they can for Cisco IP phones.

Day-2 Services

This topic describes the Day-2 services, such as managing daily moves, adds, and changes.

  • Delegation of move, add, change, and delete functions on domain level
  • A workflow-oriented approach to add new devices or features to a user

When the Cisco Collaboration Systems applications are integrated and set up, the Day-2 work begins. You can configure new users and maintain the user database, including user phones and features.

In Cisco Prime Collaboration, navigate to Deploy > User Provisioning. Choose a subscriber, such as John Doe, as shown in the figure. In the Service Details section, you can view the services that are assigned to the user. Choose New Service to add a new device or feature for a user. All orders are logged so that you can easily track the changes in the system. You can also add notes to a subscriber, which helps you remember certain information for users.

Day-1 Services Infrastructure

This topic describes the Day-1 deployment option, which allows you to quickly integrate and set up the Cisco Collaboration Systems applications.

  • Policy and service definitions
    1. Create policies, policy-based service offerings, and subscriber types.
  • Template-based infrastructure provisioning
    1. Push dial-plan components and other common constructs to end systems.
  • Batch processing of total services for subscribers
    1. Bulk-create initial subscribers and provision their services.

The Infrastructure Configuration page of Cisco Prime Collaboration enables you to browse the infrastructure configuration settings of a Call Processor and Unified Message Processor. From this page, you can add, edit, or delete the configuration settings of a Call Processor and Unified Message Processor.

Navigate to Deploy > Infrastructure Configuration

  • Choose the Processor, for example, Cisco Unified CM.
  • Configure items such as CoS, dial plan components, and others.

The configuration that you established previously in Cisco Collaboration Systems Manager can be established from Cisco Prime Collaboration as well. Navigate to Deploy > Infrastructure Configuration and choose the device that you want to configure (Cisco Collaboration Systems applications are called processors). Then, select the parameter, such as Route Pattern, as shown in the figure. Delete or modify existing route patterns or create new route patterns.

Cisco Prime Collaboration Options

This topic describes the Day-1 and Day-2 activities, where Cisco Prime Collaboration helps you manage and automate tasks.

  • Day-1 Activities
    1. Infrastructure configuration and batch provisioning
    2. Unified Communication services
  • Day-2 Activities
    1. Subscriber management and services and self-care portal
  • Order Management
    1. Manage activities
  • Provisioning Inventory

Provisioning features include automated processes for Cisco Collaboration Systems initial deployments and for Day-2 MACDs. An intuitive user interface provides a single view of a subscriber and the subscriber services, and a consolidated view of subscribers across the organization. With these capabilities, Cisco Prime Collaboration significantly accelerates site rollouts and dramatically reduces the time that is required for ongoing changes, resulting in exceptional productivity gains and lower operating expenses.

In addition, by significantly simplifying moves, adds, and changes, the solution facilitates delegation of these tasks. Delegation allows organizations to optimize IT resources and further reduce total cost of ownership. A self-care portal allows end users to control preference settings, such as call forwarding, speed dials, and passwords, which helps to create a better user experience.

Cisco Prime Collaboration offers flexibility and awareness:

  • Multicluster: Prime Collaboration can manage one or many clusters spread across one or many domain groups.
  • Multirevision: Prime Collaboration supports multiple versions of Cisco Collaboration Systems applications concurrently.
  • Multiapplication: Prime Collaboration supports mixes of call processors and message processors, such as Cisco Collaboration Systems Manager Express with Cisco Unity, or Cisco Collaboration Systems Manager associated with Cisco Unity and Cisco Unity Connection, in different versions.
  • Service-aware: When you add voicemail, Cisco Prime Collaboration automatically sets forwarding and extension settings. When you add presence, the line is associated to the user ID.