This topic describes the interview handler, which is used to interview callers and record their answers.
The interview handler asks the caller for a response to as many as 20 questions. The answers are recorded and sent to a configured recipient. Specify the basic settings and the interview questions:
- Define as many as 20 questions.
- Enter the recording length in seconds that is allowed for caller responses to each interview-handler question.
- Enter the text of each interview-handler question.
- Record the call handler questions.
- Activate the questions.
Define the interview questions:
- Name, phone number, product, and issue with the product.
The example is for a product hotline interview handler. The first two questions ask the caller for their name and phone number. The interview handler then asks for the product name and for information about the caller’s issue with the product. You may group your questions differently.
Begin by choosing the question number to configure. Define the question message length in seconds (the default is 30 seconds). For the last question in this example, you will need to give the caller enough time to explain the issue with the product. In the Question Text field, enter a short description of the question to help the administrator remember what the question is about.
Record each question. If no question is recorded, a question is not asked. All answers in this example are consolidated into one message. The question answers are divided by a tone.