Good news! If you understand the CUCM Route Plan Fundamentals, Hunt Groups will be a piece of cake! Hunt Groups allow you to configure one number that rings to a group of people. In this Nugget, Jeremy masterfully walks through the breakdown of Hunt Pilots, Hunt Lists, and Line Groups.
Hunt Group Overview
- Hunt Pilot
- Hunt List
- Line Group
Work your way from the Line Group UP to the Hunt Pilot
‘RNA Reversion Timeout’ – 10 Seconds by default
Distribution Algorithm – Top Down, Broadcast, Longest Idle, Circular
- No Answer
Hunt Forward Settings – ‘Maximum Hunt Timer’
After Hunt Timer expires do this…..
Forward Hunt No Answer – Destination
Forward Hunt Busy – Destination
Use Personal Preferences – Call comes in that was forwarded to the hunt pilot, their personal busy forward sends to 1000 on Reception, Reception has is busy/na, CUCM then queries what you have set for Forward No Coverage.
Forward Coverage Internal/External = Confusing!