CUCM Phone Configuration: Button Templates and Device Defaults

  • Phone Button Teplates
  • Softkey Templates
  • Device Defaults

Buttons on left hand side traditionally line and speed dial buttons, controlled by button templates.

Softkey templates controls hold, transfer etc

  • Device-> Device Settings -> Phone Button Templates – Find all
  • Device-> Device Settings -> Softkey Templates – Find all

One for SCCP and one for SIP

Default are locked and must be copied

Feature + Label

Can then be assigned to the endpoint

Standard User Softkey Template

Call State to configure (On Hook/Off Hook/On Hold etc…)

Device-> Device Settings -> Device Defaults

Firmware/Default Device Pool for Auto Registration/Phone Template