CUCM User Management: Adding Local Users to CUCM

Why user accounts?

  • Administrative/End User Web Pages
  • CTI application integration

Types of user accounts: End User and Application User

Creating local user accounts

Assigning user privileges


Local User associated to a physical phone (Not Extension Mobility)

Local User assigned to a Group (Grouping people)

Roles define privileges

Roles/User Groups

Lots of Roles by default/Creating a Role is a pain!

Assign access using read/update methods

Remember that a User is assigned to a Group, the Group has the Role assigned

Access User stuff via http://CUCM/ccmuser

User can manage Call Forwarding/Voicemail etc…

Also SNR!

  • Password for Web Access
  • PIN for Extension Mobility