10.2 Cisco Unified Mobility Overview

This topic describes the components and features of Cisco Unified Mobility.

  • Cisco Unified Mobility has two components: Mobile Connect and Mobile Voice Access.
  • With Mobile Connect, calls placed to office phones ring at the office phones and associated remote phone.
  • Mobile Voice Access allows users to call into the enterprise from any phone and place outgoing calls that appear to come from the office phone.

Cisco Unified Mobility consists of two main features: Mobile Connect and Cisco Unified Mobile Voice Access:

  • Mobile Connect allows an incoming call to the enterprise phone number of a user to be offered to the office phone of the user. The call can also be offered to as many as 10 configurable remote destinations. Such remote destinations typically are mobile or cellular telephones and home-office phones.
  • Mobile Voice Access provides similar features for outgoing calls. With Mobile Voice Access enabled, users who are outside the enterprise can make calls as if they were directly connected to Cisco Unified Communications Manager. This functionality is commonly referred to as DISA in traditional telephony environments.

Both features allow active calls to be switched between the IP phone and the remote phone. For example, users can initiate calls from a mobile phone while on the way to the office, then switch the calls to an office phone once they arrive at their desk.

Mobile Connect and Mobile Voice Access Characteristics

This section describes the characteristics of Mobile Connect and Mobile Voice Access.

Mobile Connect characteristics are as follows:

  • Receive calls on multiple devices by using a single phone number
  • Answer incoming calls on office or remote phone
  • Switch active calls between office and remote phone

Mobile Voice Access characteristics are as follows:

  • Originate enterprise calls from any remote destination, as follows:
    1. Dial to the enterprise Mobile Voice Access number.
    2. Enter ID (if required) and PIN.
    3. Enter destination number to be called.
  • Called party sees the office phone number as the calling party.
  • Switch active calls between office and remote phone.

Mobile Connect enables users to receive business calls at a single phone number, regardless of the device that is used to receive the call. Mobile Connect allows users to answer incoming calls on the office phone or at a remote destination and pick up in-progress calls on the office phone or at the remote destination, without losing the connection. When the call is offered to the desktop and remote-destination phone or phones, the user can answer at any of those phones. After answering the call on a remote-destination phone, the user can hand off the call to the office phone. Active calls on the office phone can be handed off to a remote phone.

For example, when a user receives a call that is placed to the business number of the user, the office phone and the cell phone of the user ring. If the user is traveling to the office, the user can accept the call on the cell phone. After arriving at work, the user can pick up the in-progress call at the office IP phone by pressing a single key at the office IP phone. The call continues without interruption on the office IP phone; the other party of the call does not notice the handover from the cell phone to the IP phone.

When Mobile Voice Access is used, after the call is connected, users can invoke midcall features. Users can also pick up the call on their desk phone, as they can with received Mobile Connect calls. These actions are possible because the call is anchored at the enterprise gateway.

Cisco Unified Mobility Features

Mobile Connect and Mobile Voice Access enable flexible management of enterprise and remote destinations and provide several features and benefits.

  • Single (office) number for multiple devices:
    1. Enterprise caller ID preservation
    2. Single enterprise voice mailbox
  • User-configurable access lists to permit or deny calling numbers that can ring a specific remote phone
  • User interface to enable or disable Cisco Unified Mobility:
    1. Mobile Voice Access TUI
    2. Cisco Unified Communications Manager user web pages
  • Access to enterprise features from remote phones, by using DTMF:
    1. Softkeys can be used on phones with smart client installed.
  • Call logging (CDR)

The features and benefits that are provided include the following:

  • Single enterprise number: Regardless of the device that is used (enterprise phone, cell phone, home phone, or other), calls can be received on a single number: the number of the enterprise phone. The caller ID of the enterprise phone is also preserved on outgoing calls, regardless of the phone from which the call is initiated. Having a single enterprise number for incoming calls and always using the same enterprise number for outgoing calls also allows the use of a single voice mailbox. The enterprise voice mailbox can serve as a single, consolidated voice mailbox for all business calls. Incoming callers have a predictable means of contacting employees, and employees do not need to check multiple voicemail systems.
  • Access lists: Cisco Unified Mobility users can configure access lists to permit or deny calling numbers to ring remote destinations. If a permit access list is used, unlisted callers are not allowed to ring remote destinations. If a deny access list is used, only unlisted callers are allowed to ring remote destinations.
  • User interfaces for enabling and disabling Cisco Unified Mobility: Users can turn Cisco Unified Mobility on and off by using a TUI that Mobile Voice Access provides. A GUI for Cisco Unified Mobility user configuration is available on the Cisco Unified Communications Manager user web pages.
  • Access to enterprise features: Cisco Unified Communications Manager features can be accessed by usingDTMF feature access codes. The supported features include hold (default *81), exclusive hold (default *82), resume (default *83), transfer (default *84), and conference (default *85). The feature codes can be configured as Cisco Unified Communications Manager service parameters.
  • Smart client support: On phones on which smart clients are installed, softkeys can be used to access features such as hold, resume, transfer, and conference. Users can also enable or disable Cisco Unified Mobility from a smart client.
  • Call logging: Enterprise calls are logged regardless of which device (enterprise phone or remote phone) is used.