UCCX – 13 – UCCX Provisioning – Part 2

Create 3 agents:

Tools -> User Mgmt -> User New

Subsystems -> RmCm -> Add new Skills

Subsystems -> RmCm -> Add new Resource Group (Sales)

Subsystems -> RmCm -> Resources (Assign Skills and Resource Group)

Competence Level – 1 beginner 10- expert for each Skill

Subsystems -> RmCm -> Add new Contact Service Queue (CSQ)

Attached CSQ to Resource Group

 

 

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