UCCX – 3 – Call Flow

Incoming Call to VG

VG signals to CUCM

CUCM JTAPI Route Request to CCX via Trigger

CCX Trigger to Application to Call Control Group

CCG finds free CTI Port

CTI DN Reply with DN of CTI Port

Call Setup Message from CUCM to CCX

Back to Application and then execute Script

UCCX Call Flow Explained from Cisco:

UCCX_BK_G4ABFCE0_00_get-start-uccx_chapter_0100

Also some screenshots from the video training with call flow and call setup:

IMG_5668 IMG_5682 IMG_5684 IMG_5685

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