CAPPS Videos

So I decided to go ahead and do my own videos for the 300-085 CAPPS exam. Online training for this exam is basically non-existent and the official Cisco offering for CAPPS is not great in my opinion and only motivated me even more do my own thing. I hope you enjoy watching them as much as I did making them.

A few things I wanted to bring to your attention if you are thinking of sitting the exam or watching my videos.

  • Please make sure you do not go into these videos thinking they are all you need to pass the exam. They are not enough and you will need a combination of methods and resources to pass the exam.
  • If there is 1 thing I am trying to get across in the videos, you need to focus on the exam topics and then get stuck into the resources available, such as Cisco dCloud, home labs and also all of the documentation available from Cisco.
  • I do not intend on making this videos for any financial reason or to make profit anywhere.
  • This videos are my own personal approach for preparing for the CAPPS exam only. Please do not blame me if you fail the exam after just watching my videos and doing nothing else.

Good luck everyone!

Dean

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Conferencing

This topic describes conferencing in general.

Conferencing is used if there are more than two participants:

  • Multipoint meeting is a conference
  • Most often just video terminals (endpoints)
  • Also used in other use cases, for example, call recording
  • Different visual experiences such as Cisco ActivePresence, advanced continuous presence, voice-switched
  • Different conference types such as ad hoc, scheduled, and rendezvous

Conferencing occurs when more than two participants join a meeting with a voice or video device. The challenge is to have a consistent user experience in voice or video conferences and to select the correct conference resource, depending on the device, especially when mixing standard-definition and high-definition video devices.

The Cisco focus for the future is Cisco ActivePresence using Cisco TelePresence Server instead of multipoint control units with many different layouts.

Ad hoc conferences are impromptu meetings. They are not scheduled and do not require an administrator to initiate them. Ad hoc conferences are suitable for smaller, on-the-fly meetings. A point-to-point call that is escalated to a multipoint call is considered an ad hoc conference.

Rendezvous conferences are also called Meet-Me, permanent, or static conferences. These conferences require that endpoints dial into a predetermined number and are often used for recurring group meetings that involve different endpoints each time.

Scheduled conferences provide a guarantee that endpoints and multipoint resources will be available at a certain time. Endpoints join manually or are automatically connected by the multipoint resource.

Continuous Presence Layouts

  • More than 50 layouts, depending on the MCU

Cisco ActivePresence

  • Up to 9 ActivePresence windows per screen

The Cisco TelePresence MCU 5300 Series, for example, offers more than 50 layouts for continuous presence. All ports on this multipoint control unit also support advanced continuous presence.

The future trend is active presence supported by Cisco TelePresence Server. Cisco ActivePresence capability supports a full-screen immersive view of the primary speaker with an overlay of others who are participating in the call. ActivePresence is designed to maximize the large-scale immersive experience and is available on all ports of the Cisco TelePresence Server. The server interworks with Polycom RPX and TPX telepresence systems while preserving the full Cisco ActivePresence view. Four layout families are provided for single-screen endpoints, including panel-switched Cisco ActivePresence capability.

Up to 9 ActivePresence windows are supported on a single screen at one time. In a triple-screen system, a total of 27 ActivePresence windows are supported.

Cisco Jabber Account Options

This topic describes the phone account options that Cisco Jabber presents if the service profile is configured.

Configure the Cisco Jabber options:

  • The phone accounts appear only if the user has certain Cisco Unified Communications Services configured—for example, a voicemail UC Service in the configured service profile.
  • Voicemail and conferencing profiles can share the user credentials.
  • Calendar integration can also be configured.

A Cisco Jabber option Account—for example, for voice messaging—appears only if the corresponding UC Service is configured. The Cisco Jabber menus are dynamic and show only account options for which a UC service is configured.

End users must provide the credentials in Cisco Jabber for the account that they are configuring—for example, voicemail or conferencing. In the example in the figure, a voicemail service was configured. The user must enter the Cisco Unity Connection local password if the voicemail service is imported from Cisco Unified Communications Manager and the LDAP credentials if the voicemail service is imported from the LDAP server.

For voicemail and conferencing, you can set the Credentials Source parameter so that the voicemail service can share user credentials with other services. If you want to share the voicemail service user credentials with another service, select the appropriate service from the Credentials Source list. The user credentials are automatically synchronized with the services that you select. The credentials can be entered for voicemail, conferencing, and LDAP. Other profiles are transparent to end users. In addition, the user can configure calendar integration.