Communications Manager RTMT Trace Locations in CLI

Communications Manager RTMT Trace Locations in CLI

Communications Manager offers the Real Time Monitoring Tool (RTMT) to simplify trace collection.  RTMT provides a list of logical names.  Selecting a service name collects traces for that service from a specified location in the underlying file system.  Sometimes it is helpful to find the files directly.  This is necessary for any CLI activity. This document maps the RTMT check boxes to CLI based file specifications.  Trace files and locations may vary by version.

For UCM Version 11 see this document: CUCM 11.0.1 RTMT Trace Locations in CLI

Communications Manager 8.5(1) RTMT Check Boxes to CLI Paths

Cisco CallManager Cisco IP Phone Services

activelog tomcat/logs/ccmcip/log4j/ccmcip.log

Cisco WebDialer Web Service

activelog tomcat/logs/webdialer/log4j/webdialer.log

activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt

activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt

Cisco CTL Provider

activelog cm/trace/ctlprovider/sdi/ctlprovider.txt

Cisco Change Credential Application

activelog tomcat/logs/changecredential/log4j/changepin.log

Cisco Extension Mobility Application

activelog tomcat/logs/em/log4j/emapp.log

Cisco CallManager SNMP Service

activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt

Cisco Bulk Provisioning Service

activelog cm/trace/bps/log4j/bps.log

Cisco Certificate Authority Proxy Function

activelog cm/trace/capf/sdi/capf.txt

Cisco CAR Web Service

activelog tomcat/logs/car/log4j/car.log

SOAP – Diagnostic Portal Database Service

activelog tomcat/logs/dp/log4j/dp.log

Cisco CDR Repository Manager

activelog cm/trace/cdrrep/log4j/cdrrepmgr.log

Cisco CDR files on CM server

activelog cm/cdr/

Cisco Extended Functions

activelog cm/trace/cef/sdi/cef.txt

Cisco IP Voice Media Streaming App

activelog cm/trace/cms/sdi/cms.txt

Cisco Unified Mobile Voice Access Service

activelog tomcat/logs/ccmivr/log4j/ccmivr.log

Cisco Extended Functions Report

activelog cm/log/cef/xml/qrt.xml

Cisco CDR files on Publisher Processed

activelog cm/cdr_repository/processed/

Cisco Messaging Interface

activelog cm/trace/cmi/sdl

activelog cm/trace/cmi/sdi/csumi.txt

Cisco Tftp

activelog cm/trace/ctftp/sdi/ctftp.txt

Cisco CDR Agent

activelog cm/trace/cdragent/log4j/cdragent.log

Cisco DHCP Monitor Service

activelog cm/trace/dhcpmon/log4j/dhcpmon.log

Cisco License Manager

activelog cm/trace/licensing/log4j/licensing*.log

activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log

activelog cm/trace/licensing/log4j/licenseclient*.log

activelog tomcat/logs/licensing/log4j/licenseloader*.log

Cisco IP Manager Assistant

activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

activelog tomcat/logs/ipma/log4j/service.log

activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

activelog tomcat/logs/ipma/log4j/ipma_Security.log

Cisco Trust Verification Service

activelog cm/trace/tvs/sdi/tvs.txt

Cisco TAPS Service

activelog cm/trace/taps/log4j/taps.log

activelog cm/log/taps/Taps

Cisco CAR Scheduler

activelog cm/trace/carsch/log4j/carsch.log

Cisco CTIManager

activelog cm/trace/cti/sdl/SDL.txt

activelog cm/trace/cti/sdi/cti.txt

Cisco Dialed Number Analyzer

activelog tomcat/logs/dna/Results

activelog tomcat/logs/dna/log4j/dna.log

Cisco Extension Mobility

activelog tomcat/logs/em/log4j/emservice.log

Cisco CallManager

activelog cm/trace/ccm/sdl/SDL.*

activelog cm/trace/ccm/calllogs/calllogs_.txt

activelog cm/trace/ccm/sdi/ccm.txt

Cisco Dialed Number Analyzer Server

Cisco CAR DB

Cisco CCMUser Web Service

activelog tomcat/logs/ccmuser/log4j/ccmuser.log

Cisco SOAP Web Service

activelog tomcat/logs/soap/csv/*.csv

activelog tomcat/logs/soap/log4j/soap.log

Cisco Role-based Security

activelog tomcat/logs/rbs/log4j/rbsaccess.log

Cisco RIS Data Collector

activelog cm/trace/ris/sdi/ris.txt

UDS – User Data Services

activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log

Cisco Syslog Agent

activelog cm/trace/syslogmib/sdi/syslogmib.txt

Cisco Serviceability Reporter ServiceReport

activelog cm/report/rtmtreporter/ServiceRep/

Cisco AMC Service ServiceLog

activelog cm/log/amc/ServiceLog/

Cisco AMC Service PPRLog

activelog cm/log/amc/PPRLog/

Cisco DRF Local

activelog platform/drf/trace/drfLA.log

Cisco Corefile Recovery Tool

activelog cm/trace/cfrt/cfrt.txt

Cisco Unified OS Admin Web Service

activelog tomcat/logs/cmplatform/log4j/cmplatform.log

Cisco UXL Web Service

activelog tomcat/logs/uxl/log4j/UXL.log

Cisco Serviceability Reporter ServerReport

activelog cm/report/rtmtreporter/ServerRep/

Cisco Log Partition Monitoring Tool

activelog cm/trace/lpm/sdi/lpm.txt

Cisco DRF Master

activelog platform/drf/trace/drfMA.log

activelog platform/drf/log/*

Cisco CCMRealm Web Service

activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log

Cisco CCMService Web Service

activelog tomcat/logs/ccmservice/log4j/ccmservice.log

Cisco Unified OS Platform API

activelog tomcat/logs/platform-api/log4j/platform-api.log

Cisco GRT Communication Web Service

activelog tomcat/logs/grt/log4j/grt.log

Cisco Database Library Trace

activelog cm/trace/dbl/sdi/dbl*.log

Cisco RTMT Web Service

activelog tomcat/logs/rtmt/log4j/rtmt.log

Cisco Database Installation Service

activelog cm/trace/dbl/sdi/*.sql.log

activelog cm/trace/dbl/sdi/installdb*.log

activelog cm/trace/dbl/sdi/installdb*.log.err

activelog cm/trace/dbl/sdi/*.sql.log.err

Cisco AMC Service AlertLog

activelog cm/log/amc/AlertLog/

Cisco AMC Service CallLog

activelog cm/log/amc/CallLog/

Cisco CCM NCS Web Library

activelog tomcat/logs/ncs/log4j/ncs.log

Cisco Serviceability Reporter DeviceReport

activelog cm/report/rtmtreporter/DeviceRep/

Cisco Informix Database Service

activelog cm/log/informix/shmem*

activelog cm/log/informix/*.log

activelog cm/log/informix/*.gz

activelog cm/log/informix/af*

Cisco WebDialerRedirector Web Service

activelog tomcat/logs/redirector/log4j/redirector.log

Cisco DirSync

activelog cm/trace/dirsync/log4j/dirsync.log

Cisco Database Notification Service

activelog cm/trace/dbl/sdi/dbnotify*

Cisco AMC Service DeviceLog

activelog cm/log/amc/DeviceLog/

Cisco Stored Procedure Trace

activelog cm/trace/dbl/sdi/spltrace*

Cisco Audit Event Service

activelog cm/trace/auditlog/sdi/audittrace.txt

Cisco Database Replicator Trace

activelog cm/trace/dbl/sdi/replication_scripts_output.log

activelog cm/trace/dbl/sdi/startrpc.log

activelog cm/trace/dbl/dbl_repl*.log

activelog cm/trace/dbl/sdi/dblrpc.*

Cisco Serviceability Reporter

activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

Cisco Database Layer Monitor

activelog cm/trace/dbl/sdi/dbmon.txt

activelog cm/trace/dbl/sdi/.csv

Cisco AXL Web Service

activelog tomcat/logs/axl/log4j/axl.log

Cisco Audio Translator App

activelog cm/trace/cms/sdi/at.txt

Cisco Unified Reporting Web Service

activelog tomcat/logs/cucreports/log4j/cucreports.log

Cisco Abort Transaction Spooling

activelog cm/log/informix/ats/*.*

Cisco Database Cli Output

activelog cm/trace/dbl/*.tar

activelog cm/trace/dbl/*.csv

activelog cm/trace/dbl/*.out

Cisco Common User Interface

activelog tomcat/logs/cui/log4j/cui.log

Cisco RisBean Library

activelog tomcat/logs/risbean/log4j/risbean.log

Cisco Serviceability Reporter PPRReport

activelog cm/report/rtmtreporter/PerformanceRep/

Cisco CCMAdmin Web Service

activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log

Cisco CDP

activelog cm/trace/cdp/sdi/cdpd.txt

Cisco RIS Data Collector PerfMonLog

activelog cm/log/ris/csv/PerfMon.csv

Cisco AMC Service

activelog cm/trace/amc/log4j/amc.log

Cisco Row Information Spooling

activelog cm/log/informix/ris/*.*

Cisco Serviceability Reporter CallActivitiesReport

activelog cm/report/rtmtreporter/CallActivitiesRep/

Cisco Tomcat Stats Servlet

activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log

Cisco Trace Collection Service

activelog cm/trace/tct/log4j/tct.log

Cisco CCM DBL Web Library

activelog tomcat/logs/dbl/log4j/dbl.log

Cisco Serviceability Reporter AlertReport

activelog cm/report/rtmtreporter/AlertRep/

Cisco CCM PD Web Service

activelog tomcat/logs/pd/log4j/pd.log

Cisco CDP Agent

activelog cm/trace/cdpmib/sdi/CdpMIBSubAgtLog.txt

Cisco SOAPMessage Service

activelog tomcat/logs/soapmessage/log4j/soapmessage.log

Cisco AMC Service ServerLog

activelog cm/log/amc/ServerLog/

Cisco Log4jinit Servlet

activelog tomcat/logs/log4jinit/log4j/log4jinit.log

A Cisco DB

A Cisco DB Replicator

SNMP Master Agent

activelog platform/snmp/snmpdm/*.*

MIB2 Agent

activelog platform/snmp/mib2agt/*.*

Host Resources Agent

activelog platform/snmp/hostagt/*.*

System Application Agent

activelog platform/snmp/sappagt/*.*

Cisco Certificate Expiry Monitor

Cisco Certificate Change Notification

Cisco Tomcat

activelog tomcat/logs/catalina*.*

activelog tomcat/logs/host-manager.*

activelog tomcat/logs/admin.*

activelog tomcat/logs/diagnostic-memory.*

activelog tomcat/logs/diagnostic-info.*

activelog tomcat/logs/localhost_access*.txt

activelog tomcat/logs/manager.*

activelog tomcat/logs/diagnostic-threads.*

activelog tomcat/logs/*.hprof

activelog tomcat/logs/localhost*.log

Prog Logs

activelog cm/trace/ccm/Proglogs/*.*

activelog cm/trace/cti/Proglogs/*.*

Service Manager

activelog platform/log/servm*.log

Event Viewer-Application Log

activelog syslog/CiscoSyslog*

activelog syslog/AlternateSyslog*

Event Viewer-System Log

activelog syslog/messages*

Boot Logs

activelog syslog/boot.*

Install and Upgrade Logs

install *.log

Security Logs

activelog syslog/secure.*

Cisco Security Agent

activelog syslog/securitylog*.*

activelog syslog/csalog*.*

Cisco Tomcat Security Logs

activelog tomcat/logs/security/log4j/security*.*

IPT Platform GUI Logs

activelog tomcat/logs/iptplatform/log4j/iptplatform*.*

IPT Platform CertMgr Logs

activelog platform/log/certMgmt*.log

IPT Platform IPSecMgmt Logs

activelog platform/log/ipsecMgmt*.log

IPT Platform Cluster Manager Logs

activelog platform/log/clustermgr*

IPT Platform CLI Logs

activelog platform/log/cli*.log

activelog platform/log/dbl*.log

IPT Platform CLI Created Reports

activelog platform/log/SystemReport-*.tgz

activelog platform/log/platformConfig-*.tar

activelog syslog/csa-diagnostics.tar.gz

Packet Capture Logs

activelog platform/cli/*.cap

IPT Platform RemoteSupport Logs

activelog platform/log/getflag*

activelog platform/log/create*

activelog platform/log/remote*

activelog platform/log/display*

activelog platform/log/decoder*

IPT Platform Cert Monitor Logs

activelog platform/log/certm*.log

Install File Signing

activelog platform/log/authenticate*.*

CMA Healthd

Spooler Logs

activelog syslog/spooler.*

Mgetty Logs

activelog mgetty/mgetty*.*

Mail Logs

activelog syslog/maillog.*

Cron Logs

activelog syslog/cron.*

SAR Logs

activelog sa/sar*

NTP Logs

activelog syslog/sd_ntp.*

activelog syslog/ntp_one_shot.*

activelog syslog/ntp_stop.*

activelog syslog/ntpd.*

activelog syslog/ntp_start.*

activelog syslog/ntp_validate_servers.*

Cisco Audit Logs

activelog audit/informixauditlogs/*.*

activelog audit/AuditApp/*.*

activelog audit/vos/*.*

Netdump Logs

activelog crash/magic/*.*

Admin Sftp Backup


note: only accessible with ‘utils disaster_recovery’ commands

Admin Sftp License


note: only accessible with ‘utils disaster_recovery’ commands

Admin Sftp Restore


note: only accessible with ‘utils disaster_recovery’ commands

Admin Sftp Upgrade


note: only accessible with ‘utils disaster_recovery’ commands

TLC Temp Logs


note: only accessible with ‘utils disaster_recovery’ commands

Cisco ControlCenter CLI

activelog cm/trace/ccmservice/log4j/ccmservice.log



CCIE Collaboration Version 2 Exam Update

CCIE Collaboration Version 2 Exam Update

Cisco have announced that the version 2 CCIE Collaboration exam goes live on July 23rd 2018.

Revised Exam Topics:

CCIE Collaboration Learning Matrix v2:

CCIE Collaboration Learning Matrix v2.0

Study Materials:

More Information from Cisco:

For anyone preparing for the Written, here are the changes:

Key topics added in v2.0:

  • Collaboration APIs
  • Cisco Expressway dial plan
  • Cisco Unified Communications Mobile and Remote Access
  • Cisco Spark Hybrid Services
  • Single-Sign-On
  • Ad-hoc and rendezvous conferencing on Cisco Meeting Server

Key topics removed from v1.0:

  • Digital telephony signaling: BRI/CAS/R2/NFAS
  • H.323 Registration, Admission, and Status (RAS) and gatekeepers
  • Cisco Mobile Voice Access (MVA)
  • Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD)
  • IOS basic automatic call distribution (B-ACD}

So it begins..

I passed my 1st Cisco exam back in 2010 with the CCENT and since then have been on a journey to take out all of the CCNA and CCNP exams that I have deemed to be relevant to my job at the time. It has always been a personal goal of mine to attempt the CCIE Lab exam.

My certification list is current as follows, with a few comments around each:

  • CCNA R&S – Still to this day, this exam was ‘the one’ and I worked my socks off to clear this exam. All self study/on my own with my 1st home lab.
  • CCNP R&S – This certification was a pleasure to prepare for. I worked in a role which gave me the majority of skills and experience to clear ROUTE, SWITCH and TSHOOT. Again the exams here were brilliant, with TSHOOT almost being fun!
  • CCNA Wireless – Wireless is something I wanted to obtain a qualification in, although the exam was very theory heavy, I cleared the exam, skills were barely put to any use in my role at the time and therefore this track was not for me.
  • CCNA Datacenter – Again something that seemed to buzz in the industry along with virtualisation and become a niche skillset to obtain. Painful set of exams as a lot of new concepts for me and I have never worked anywhere where I had the chance to use these skills at work, so it was passed and then left behind.
  • CCNA Security – This exam was all based on IOS firewall and was interesting/relevant to my job at the time. So a lot of good skills actually put to use in the day to day duties. I remember the exam being pretty shocking though with screenshots out of focus and not fitting on the screen. Poor…
  • CCNA Voice – My old boss James introduced me to voice and I was reluctant to bother with it at all. Why would a network guy want to learn about phones?! Well the push was worthwhile and this one introduced an entire new world for me, which followed R&S very nicely (To my surprise!) and steered my career to where I am today.
  • CCNA Collaboration  – I actually had to go back and pass the CIVND exam to obtain the CCNA/CCNP Collaboration certifications. CCNA is a prerequisite for CCNP, this was probably the worst exam I have ever sat. Completely useless, although I did learn a few neat things about video endpoints on the way.
  • CCNP Collaboration – This was the big one that I had been trying to get to since 2013 when I cleared CCNA Voice. A very long, but overall good journey with plenty of learning and hard work along the way. I sat the following exams: CVOICE, CIPT1, CIPTV2, TVOICE and CAPPS. **CIPTV2 and CAPPS being the hardest due to the ‘new stuff’ in the transition from Voice to Collaboration
  • CCIE Collaboration – TBC…….

So today on the 2nd January 2018, I begin my preparation to take the CCIE Collaboration Written Exam. In this post I will share my thoughts on preparation, materials, timelines and also cover off the exam topics.

Introduction to the CCIE Collaboration Written Exam


There are no formal prerequisites for CCIE certification. Other professional certifications or training courses are not required.

Recommended Training and Experience

Candidates must first pass a written qualification exam and then the corresponding practical exam.

You are expected to have an in-depth understanding of the topics in the exam blueprints, a minimum of seven years job experience, and a thorough understanding of networking infrastructure principles. You can review the exam preparation materials included on this page for more information.

Steps to Certification

Step One: CCIE Collaboration Written Exam

You must pass the two-hour, written qualification exam covering those technologies and applications that comprise a Cisco Enterprise solution before you are eligible to schedule the lab exam.

Exam Topics

Link to PDF:

High Level Topics

  • Cisco UC Infrastructure
  • Telephony Standards and Protocols
  • Cisco Unified Communications Manager
  • Cisco IOS UC Applications and Features
  • Quality of Service and Security in Cisco UC Solutions
  • Cisco Unity Connection
  • Cisco Unified Contact Center Express
  • Cisco Unified IM Presence
  • Evolving Technologies


My plan is as follows:

  1. Define the exam topics and build a structure on my website to act as a repository for my notes
  2. Obtain all required study materials
  3. Create a bookmark structure also on my computer for all resources **I am very OCD when it comes to organising my notes!
  4. Schedule study time in a dedicated calendar (iCloud)
  5. Complete study sessions and update notes on this blog
  6. Schedule lab time on Cisco dCloud as required

**Also as a bonus I can normally squeeze in extra study time on my return train journey to work, which equates to roughly 90 mins a day. Just whack on a Spotify deep focus playlist and off I go!


Cisco recommended materials for CCIE Collaboration:

If we expand the topics, the Cisco ‘expert-level training’ links either take you to a Cisco training course, or any of the other links take you to various documents from If you can find the relevant documentation on, normally it is pretty decent, half the battle is finding it!

Evolving Technologies

At this stage I appreciate that a lot of this will be new for me but for now here is the link from the Cisco website to the materials for this part of the exam:

Evolving Technologies Materials

Other recommended materials from Cisco:

CCIE Collaboration Learning Matrix

CCIE Collaboration Evolving Technology Matrix

**The matrix documents are actually very good thank you Cisco!

Cisco Press

CCIE Collaboration Quick Start Guide

Study Group

CCIE Collaboration Study Group

**I have already posted in here to kind of introduce myself and seek a bit of wisdom, but nothing back so far so time will tell if this will be of use or not.


I aim to sit the written exam in 6 months from now, so TBC date in July 2018.

In terms of study time… I have no idea!! I will update this blog as time goes on to see how I am doing and hopefully to then forecast the rest and change the exam target date if required.

That’s about it for now. Watch this space! 🙂

CAPPS – Cisco Unity Express

A sample running configuration file from a AIM-CUE SM:

cuelab# show run

Generating configuration:

clock timezone Europe/London

hostname cuelab

ip domain-name lab.local

line console

system language preferred “en_GB”

software download server url “” credentials hidden “6u/dKTN/hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP”

site name local

phone-authentication credentials hidden “GixGRq8cUmFqrOHVxftjAknfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP”


web credentials hidden “GixGRq8cUmFqrOHVxftjAknfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP”

end site

license agent max-sessions 9

privilege manage-passwords create

privilege manage-users create

privilege ManagePublicList create

privilege vm-imap create

privilege ViewPrivateList create

privilege ViewRealTimeReports create

privilege local-broadcast create

privilege broadcast create

privilege ViewHistoricalReports create

privilege ManagePrompts create

groupname Broadcasters create

username cisco create

username steve create

username bill create

privilege manage-passwords description “Privilege to reset user passwords”

privilege manage-users description “Privilege to create, modify, and delete users and groups”

privilege ManagePublicList description “Privilege to manage public lists”

privilege vm-imap description “Privilege to manage personal voicemail via IMAP client”

privilege ViewPrivateList description “Privilege to view private list”

privilege ViewRealTimeReports description “Privilege to view realtime reports”

privilege local-broadcast description “Privilege to send local broadcast messages”

privilege broadcast description “Privilege to send local or remote broadcast messages”

privilege ViewHistoricalReports description “Privilege to view historical reports”

privilege ManagePrompts description “Privilege to create, modify, or delete system prompts”

privilege manage-passwords operation user.password

privilege manage-passwords operation system.debug

privilege manage-passwords operation

privilege manage-users operation user.password

privilege manage-users operation system.debug

privilege manage-users operation user.notification

privilege manage-users operation user.mailbox

privilege manage-users operation

privilege manage-users operation user.configuration

privilege manage-users operation group.configuration

privilege manage-users operation user.remote

privilege ManagePublicList operation system.debug

privilege ManagePublicList operation voicemail.lists.public

privilege vm-imap operation voicemail.imap.user

privilege ViewPrivateList operation voicemail.lists.private.view

privilege ViewRealTimeReports operation report.realtime

privilege local-broadcast operation system.debug

privilege local-broadcast operation broadcast.local

privilege broadcast operation system.debug

privilege broadcast operation broadcast.remote

privilege broadcast operation broadcast.local

privilege ViewHistoricalReports operation report.historical.view

privilege ManagePrompts operation system.debug

privilege ManagePrompts operation prompt.modify

groupname Administrators member cisco

groupname Broadcasters privilege broadcast

username steve phonenumber “1000”

username bill phonenumber “1001”

username steve supervisor designate

restriction msg-notification create

restriction msg-notification min-digits 1

restriction msg-notification max-digits 30

restriction msg-notification dial-string preference 1 pattern * allowed

restriction msg-notification dial-string preference 2 pattern * allowed

backup server url “” credentials hidden “EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP”

calendar biz-schedule systemschedule

open day 1 from 00:00 to 24:00

open day 2 from 00:00 to 24:00

open day 3 from 00:00 to 24:00

open day 4 from 00:00 to 24:00

open day 5 from 00:00 to 24:00

open day 6 from 00:00 to 24:00

open day 7 from 00:00 to 24:00

end schedule

calendar holiday date 2014 12 25 description “Xmas Day”

ccn application autoattendant aa

description “autoattendant”


maxsessions 6

script “aa.aef”

parameter “busClosedPrompt” “AABusinessClosed.wav”

parameter “holidayPrompt” “AAHolidayPrompt.wav”

parameter “welcomePrompt” “AAWelcome.wav”

parameter “disconnectAfterMenu” “false”

parameter “dialByFirstName” “false”

parameter “allowExternalTransfers” “false”

parameter “MaxRetry” “3”

parameter “dialByExtnAnytime” “false”

parameter “busOpenPrompt” “AABusinessOpen.wav”

parameter “businessSchedule” “systemschedule”

parameter “dialByExtnAnytimeInputLength” “4”

parameter “operExtn” “0”

end application

ccn application ciscomwiapplication aa

description “ciscomwiapplication”


maxsessions 6

script “setmwi.aef”

parameter “CallControlGroupID” “0”

parameter “strMWI_OFF_DN” “4511”

parameter “strMWI_ON_DN” “4510”

end application

ccn application msgnotification aa

description “msgnotification”


maxsessions 6

script “msgnotify.aef”

parameter “logoutUri” “http://localhost/voicemail/vxmlscripts/mbxLogout.jsp”

parameter “DelayBeforeSendDTMF” “1”

end application

ccn application promptmgmt aa

description “promptmgmt”


maxsessions 1

script “promptmgmt.aef”

end application

ccn application test1 aa

description “test1”


maxsessions 6

script “aa.aef”

parameter “busClosedPrompt” “AABusinessClosed.wav”

parameter “holidayPrompt” “AAHolidayPrompt.wav”

parameter “welcomePrompt” “AAWelcome.wav”

parameter “disconnectAfterMenu” “false”

parameter “dialByFirstName” “false”

parameter “allowExternalTransfers” “false”

parameter “MaxRetry” “3”

parameter “dialByExtnAnytime” “false”

parameter “busOpenPrompt” “AABusinessOpen.wav”

parameter “businessSchedule” “systemschedule”

parameter “dialByExtnAnytimeInputLength” “4”

parameter “operExtn” “”

end application

ccn application test2 aa

description “test2”


maxsessions 6

script “aa.aef”

parameter “busClosedPrompt” “AABusinessClosed.wav”

parameter “holidayPrompt” “AAHolidayPrompt.wav”

parameter “welcomePrompt” “AAWelcome.wav”

parameter “disconnectAfterMenu” “false”

parameter “dialByFirstName” “false”

parameter “allowExternalTransfers” “false”

parameter “MaxRetry” “3”

parameter “dialByExtnAnytime” “false”

parameter “busOpenPrompt” “AABusinessOpen.wav”

parameter “businessSchedule” “systemschedule”

parameter “dialByExtnAnytimeInputLength” “4”

parameter “operExtn” “”

end application

ccn application test3 aa

description “test3”


maxsessions 6

script “aa.aef”

parameter “busClosedPrompt” “AABusinessClosed.wav”

parameter “holidayPrompt” “AAHolidayPrompt.wav”

parameter “welcomePrompt” “AAWelcome.wav”

parameter “disconnectAfterMenu” “false”

parameter “dialByFirstName” “false”

parameter “allowExternalTransfers” “false”

parameter “MaxRetry” “3”

parameter “dialByExtnAnytime” “false”

parameter “busOpenPrompt” “AABusinessOpen.wav”

parameter “businessSchedule” “systemschedule”

parameter “dialByExtnAnytimeInputLength” “4”

parameter “operExtn” “”

end application

ccn application test4 aa

description “test4”


maxsessions 6

script “aa.aef”

parameter “busClosedPrompt” “AABusinessClosed.wav”

parameter “holidayPrompt” “AAHolidayPrompt.wav”

parameter “welcomePrompt” “AAWelcome.wav”

parameter “disconnectAfterMenu” “false”

parameter “dialByFirstName” “false”

parameter “allowExternalTransfers” “false”

parameter “MaxRetry” “3”

parameter “dialByExtnAnytime” “false”

parameter “busOpenPrompt” “AABusinessOpen.wav”

parameter “businessSchedule” “systemschedule”

parameter “dialByExtnAnytimeInputLength” “4”

parameter “operExtn” “”

end application

ccn application voicemail aa

description “voicemail”


maxsessions 6

script “voicebrowser.aef”

parameter “logoutUri” “http://localhost/voicemail/vxmlscripts/mbxLogout.jsp”

parameter “uri” “http://localhost/voicemail/vxmlscripts/login.vxml”

end application

ccn engine

end engine

ccn reporting historical

database local

description “se-10-10-10-2”

end reporting

ccn subsystem sip

gateway address “”

mwi sip sub-notify

end subsystem

ccn trigger http urlname msgnotifytrg

application “msgnotification”


maxsessions 2

end trigger

ccn trigger http urlname mwiapp

application “ciscomwiapplication”


maxsessions 1

end trigger

ccn trigger sip phonenumber 4500

application “voicemail”


maxsessions 6

end trigger

service phone-authentication

end phone-authentication

service voiceview


end voiceview

voicemail fax restriction msg-notification

voicemail broadcast recording time 300

voicemail default messagesize 240

voicemail notification restriction msg-notification

voicemail mailbox owner “bill” size 2016

description “bill mailbox”

end mailbox

voicemail mailbox owner “steve” size 2016

description “steve mailbox”

end mailbox



CAPPS Videos

So I decided to go ahead and do my own videos for the 300-085 CAPPS exam. Online training for this exam is basically non-existent and the official Cisco offering for CAPPS is not great in my opinion and only motivated me even more do my own thing. I hope you enjoy watching them as much as I did making them.

A few things I wanted to bring to your attention if you are thinking of sitting the exam or watching my videos.

  • Please make sure you do not go into these videos thinking they are all you need to pass the exam. They are not enough and you will need a combination of methods and resources to pass the exam.
  • If there is 1 thing I am trying to get across in the videos, you need to focus on the exam topics and then get stuck into the resources available, such as Cisco dCloud, home labs and also all of the documentation available from Cisco.
  • I do not intend on making this videos for any financial reason or to make profit anywhere.
  • This videos are my own personal approach for preparing for the CAPPS exam only. Please do not blame me if you fail the exam after just watching my videos and doing nothing else.

Good luck everyone!