Notifications

This topic describes message notification in Cisco Unity Express.

• Urgent or new message arrival triggers notification.
• A message notification can be sent to multiple destinations simultaneously.
  1. Up to four numeric destinations (telephone numbers)
  2. Maximum of two text destinations (email, text)
• Optional message notification cascading: for example, page Fred, wait 10 minutes, then send Joe an email.
• Notification cascading stops when the message is saved or deleted.

Cisco Unity Express supports remote message notification. The Cisco Unity Express system notifies the user upon the arrival of all new or urgent messages.

Each mailbox (individual and GDM) can be configured with notifications that are sent to multiple destinations simultaneously. Users or administrators can configure notification destinations and manage a notification schedule for each destination using the TUI, GUI, or VoiceView Express.

Message notification cascading allows notifications to be sent to a widening circle of recipients. For example, the administrator may create a hierarchy of message notifications for a technical support department as follows:

• The first message notification is sent immediately to the front-line technical support representative pager.
• After a delay of 15 minutes, the next notification is sent to the department manager pager.
• A third notification is sent to an employee in the problem-resolution group after a delay of 30 minutes.

Notifications continue to cascade according to the options that are selected until a recipient saves or deletes the message.